About The eBook
Customer Handoff Scorecard
You'll get access to a comprehensive scorecard so you can grade your current handoff process across six core dimensions. Discover where you you're currently succeeding and where you may need some extra attention.
The Ideal Handoff Process
Discover our framework for understanding the customer handoff journey so you can focus on what truly matters at each critical stage.
5 Essential Best Practices
Learn 5 tactical best practices you can implement today to start improving your customer handoff processes.
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