Wins 2019 Aragon Research Innovation Award for Conversational AI

This award recognizes's best-in-class Conversation Intelligence Platform, which helps revenue teams create high-quality sales call experiences.

San Francisco

December 6, 2019

Business Wire, the leading Conversation Intelligence Platform for high-growth sales teams, has been named a winner of the 2019 Aragon Research Innovation Award for Conversational AI. Built to help revenue teams exceed their goals, new hires to ramp faster, leaders to become better coaches, and everyone in the organization to collaborate around the voice of the customer, enables informed strategic decisions that help to define enablement topics and increase win rates. This award recognizes's best-in-class Conversation Intelligence Platform, which helps growth-driven sales organizations create high-quality, consistent sales call experiences at scale.

Chorus uses proprietary artificial intelligence technology to analyze sales calls meetings, helping teams to identify and replicate the success of top-performing reps. Insights from these calls include meeting summaries with key moments, recommendations on past calls to review, winning talk-tracks from the team, and assessing prospect engagement and reactions. This serves as the foundation of a winning playbook for sales. In turn, companies win deals more consistently, build a coaching culture and can more quickly ramp new employees with best practices.

“We are honored to be recognized by Aragon Research as an Innovator and leader in Conversation Intelligence," said Roy Raanani, CEO of "Businesses need complete, unbiased and real-time information about their customer interactions to improve rep performance, improve processes and make strategic decisions about market and competitive trends. Chorus delivers those insights to reps and managers proactively, which is why Conversation Intelligence has quickly become a must-have tool for every revenue team."

The Aragon award recognizes’s visionary use of technology to not only adapt as markets change but to actively disrupt and inform how the market evolves. was formally presented with the award on December 5th, 2019 at Aragon Transform, the annual Aragon Research awards ceremony.

“Innovators are technology providers who have a best-in-class technology or service that differentiates them in their respective market,” said Jim Lundy, founder and CEO of Aragon Research. “We are excited to present with a 2019 Innovation Award for the way they have disrupted the sales enablement industry through Conversation Intelligence.”

“Earlier this year, published its ‘State of Conversation Intelligence Report,’ which summarizes data from more than 300 companies and 5 million recorded sales calls transcribed and analyzed between January and June 2019,” said Natalie Severino, VP, Marketing at “We believe both the report and award further highlight our commitment to providing insights that help sales leaders, managers, and client success teams to improve upon their own metrics and strategies.”

The identification of an Aragon Research award winner is not an endorsement by Aragon Research of any vendor, product, or service.

Chorus is the leader in Conversation Intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software, data, and intelligence for more than 20,000 companies worldwide. Founded in 2015, Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings. These insights serve as the foundation of an effective coaching strategy for sales and customer success teams and provide insight into the voice of the customer across the entire organization. Customers like Zoom, Mavenlink, Qualtrics, Adobe, TripActions, and GitLab ramp new hires to productivity 30-50% faster and see an increase in quota attainment from 20-100%. Chorus has offices in San Francisco, Tel Aviv, Boston, Toronto, and Salt Lake City.


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