Chorus.ai Wins 2019 Excellence in Customer Service Award

Chorus.ai, the leading Conversation Intelligence Platform for high-growth sales and customer success teams, today announced it won the 2019 Excellence in Customer Service Award for Best Technology of the Year by Business Intelligence Group.

The award recognizes companies investing in customer service and experiences that drive loyalty and develop deeper relationships. According to Chorus research, only 5 percent of information on customer-facing calls ever makes it into the CRM. Chorus.ai is the first platform built to understand the conversation drivers of business outcomes so agents can create high-quality, consistent customer experiences at scale. With the platform, the organization is able to collaborate more closely, maintain alignment at speed, and become more customer-centric and data-driven.

“Customer experience has shifted dramatically recently,” said Roy Raanani, CEO & Co-Founder of Chorus.ai. “For the first time, we’re seeing the fuller picture because of AI-driven Conversation Intelligence. Previously, the deployment of AI was implemented to reduce human support; now, it has the added dimension of augmenting humans to improve their interactions with clients. Our AI gives Customer Success leaders the ability to shine a light on what is driving success and failure so that they can better coach their team to address customer needs and drive better outcomes.”

Top revenue teams continue choosing Chorus.ai’s solutions to increase efficiency in business conversations and drive growth. Marketing companies, such as EverString and Engagio, have used Chorus.ai’s technology to improve customer conversations. The Head of Sales for Zoom Video Communications, Greg Holmes, believes Chorus.ai played a role Zoom’s extreme growth, stating, “Chorus.ai has helped us become a smarter sales organization as we’ve scaled. We’ve seen a drastic reduction in new hire ramp times and higher sales productivity with even more reps hitting quota. Chorus.ai is a game changer.”

About Business Intelligence Group #

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.