Named a 2019 Hot Vendor in Conversational Intelligence by Aragon Research

The Hot Vendors for 2019 report recognizes noteworthy, visionary and innovative vendors.

San Francisco, CA

May 1, 2019

The Hot Vendors for 2019 report issued by Aragon Research recognizes noteworthy, visionary and innovative vendors in conversational intelligence, image and video analytics, unified communications and collaboration, and learning. Specifically, was included within the section, “Hot Vendors in Conversational Intelligence.” According to Aragon Research, “The emerging conversational intelligence market is enabling organizations to predict customer or prospect behavior by using AI-based voice analytics1.” Aragon identified four Hot Vendors with interesting and cutting-edge products, services, or technologies.

Chorus received the Hot Vendor recognition because of its AI- and NLP-enabled platform that records, transcribes and provides a summary of key discussion points and metrics that took place in a sales call.

Jim Lundy

CEO, Aragon Research’s advanced speech recognition, natural language processing (NLP) and AI technology enable teams to immediately discover moments that impact selling outcomes and use those insights for real-time sales coaching and to replicate sales best practices. The company’s proprietary AI automatically identifies and curates such moments for sales and customer success teams, thus freeing sales representatives to focus on building relationships.

“There is a plethora of tools focused on improving the efficiency and effectiveness of sales calls and touting an AI component,” said Jim Lundy, CEO of Aragon Research. “Chorus received the Hot Vendor recognition because of its AI- and NLP-enabled platform that records, transcribes and provides a summary of key discussion points and metrics that took place in a sales call.”

“Sales leaders have access to more data than ever,” said Roy Raanani, CEO and Co-Founder of “Moving the needle on sales performance requires smart systems that can highlight what to pay attention to, and get those insights to the right people. Our AI capabilities enable that for the first time ever, resulting in real business impact.” was also recently named a Top 50 product for sales in 2019 by G2 Crowd and won a Gold Stevie Award for Sales Performance Management. Leading companies like Adroll, Marketo, Qualtrics, InVision and Asana use to measure and improve sales conversations and to implement best practices in sales enablement, resulting in improved sales performance while also allowing users to become more customer-centric and data-driven.

Inclusion in the Aragon Hot Vendor list is announced directly after’s win of the 2019 Excellence in Customer Service Award for Best Technology of the Year by Business Intelligence Group. The company also recently announced SmartPlaylists for mobile.

Aragon Research. “Hot Vendors in Conversational Intelligence, 2019” by Jim Lundy and Samra Anees, May 2019.

Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them “AS IS,” without warranty of any kind.

Chorus is the leader in Conversation Intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software, data, and intelligence for more than 20,000 companies worldwide. Founded in 2015, Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings. These insights serve as the foundation of an effective coaching strategy for sales and customer success teams and provide insight into the voice of the customer across the entire organization. Customers like Zoom, Mavenlink, Qualtrics, Adobe, TripActions, and GitLab ramp new hires to productivity 30-50% faster and see an increase in quota attainment from 20-100%. Chorus has offices in San Francisco, Tel Aviv, Boston, Toronto, and Salt Lake City.


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