How to Fix Your Rollercoaster Customer Handoff Process

Five Best Practices That Create a Smooth BDR to AE to CSM Transition

At one point or another you’ve probably been the victim of a poor customer handoff.

Redundant work and inefficient processes. Stressful relationships between teams. Confused or aggravated customers. Poor handoffs just never feel good for anyone involved. Ultimately, they also hurt revenue and increase churn.

Learn our framework for understanding the customer handoff journey so you can focus on what truly matters at each critical stage.

Rollercoaster Customer Handoff Process e Book

In this eBook, we share:

  • Comprehensive scorecards so you can grade your current handoff process
  • A framework for a seamless customer experience
  • Five tactical best practices you can implement today

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