May 16, 2019

Customer Success: Why it's the New Sales Frontier

Join Trish Bertuzzi, CEO of The Bridge Group, Inc and Natalie Severino, VP Marketing at Chorus.ai as they discuss how customer success (CS) and customer experience (CX) are the new frontiers of company growth. They will demonstrate how the CS team can impact incremental revenue by running amazing upsell or cross-sell plays as well as ensuring businesses deliver top-of-the-line CX. They'll also describe best practices in onboarding, training, measuring, and compensating CS reps.

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Back in 2014 HBR reported that “acquiring a new customer is anywhere from 5 to 25 times more expensive than retaining an existing one.” Things haven’t changed much since then. High-growth companies still look at reducing churn and further penetrating accounts as key sources of topline growth. However, many companies still think of the Customer Success organization as a support team and not a sales team.

Join Trish Bertuzzi, CEO of The Bridge Group, Inc and Natalie Severino, VP Marketing at Chorus.ai as they discuss how customer success (CS) and customer experience (CX) are the new frontiers of company growth. They will demonstrate how the CS team can impact incremental revenue by running amazing upsell or cross-sell plays as well as ensuring businesses deliver top-of-the-line CX. They’ll also describe best practices in onboarding, training, measuring, and compensating CS reps.

Limited slots available, so register now!

If you can’t make it to the live session, sign up anyway and we’ll send you the recording.

Speakers

Trish Bertuzzi

Founder/CEO at The Bridge Group

Natalie Severino

VP Marketing at Chorus.ai

Scott Barker

Head of Partnerships at Sales Hacker

Date & Time

May 16, 2019
11 AM
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Location


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